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IN ORDER TO KEEP OUR PRICES CONSISTENTLY COMPETITIVE, WE FIND IT NECESSARY TO IMPLEMENT THE FOLLOWING POLICY FOR SHIPPING AND RETURNING MERCHANDISE.
You will receive an automated e-mail confirmation immediately after you place your online order. Please check your inbox and spam box carefully. Please save your order confirmation e-mail.
We will process your order within 1-3 business days. Then, your order will be shipped, which could take an additional 2-4 days via USPS Mail. Please anticipate the total time for shipping and handling may be 3 - 7 business days.
You will receive a second automated e-mail confirmation immediately after your order is shipped. This e-mail confirmation will include tracking information. Our packages are shipped via USPS Mail. You may visit the USPS website to track your package.
We are unable to communicate customer specific delivery instructions to your USPS mail carrier. We encourage customers to contact their USPS mail carrier directly to communicate specific delivery instructions.
If your order is damaged upon receipt, please contact our customer service personnel at 503-767-2400during Pacific Business Hours or e-mail service@inspirednutrition.com. We are happy to assist you with returns and exchanges.
Unfortunately, we are unable to assume risk for orders lost or damaged after successful delivery by the USPS mail carrier. We encourage you to communicate delivery instructions to your USPS mail carrier to ensure safe delivery and safe keeping of your packages at your shipping destination. If you feel like you do not have a secure shipping destination, you may opt to ship your package to your local post office general delivery, where packages may be held for pick-up. Feel free to contact our customer service personnel at 503-767-2400during Pacific Business Hours or e-mail service@inspirednutrition.com. We are happy to assist you with this process.
Yes, we are happy to help you with refunds or exchanges within three (3) months of product receipt provided that products are returned in the original condition - in unopened and undamaged containers. It is our policy to refund your cost of the product returned minus 20% restocking fee; we do not refund shipping or pay for the cost of return shipping.
Not currently.
If you have questions, or would like help with placing an order, please email our customer service personnel at service@inspirednutrition.com. Our website is a secure site available 7 days a week. You may also call our customer service personnel at 503-767-2400 anytime and leave a message and clear phone number. We check messages throughout the day during Pacific business hours, and we will return calls in the order they are received.